If people receive a voicemail full message when trying to leave you a voicemail, and your visual voicemail then the issue could be that your inbox is still full but just isn't reflecting in the app. Please follow the steps below to check your voicemail and clear out messages to allow new ones to come in.  1. On your phone open the phone app and select the keypad icon. 2. You will call your voicemail by pressing *86 then be prompted to enter your password. This is normally the last 5 digits of your cell number, if that doesn't work, please let a member of IT know and they can reset it. 3. Once you enter your password you will now be able to access any unheard voicemails. Follow the directory to delete them and this will allow new messages to come in and should resume showing up in your visual voicemail app.  

1. Open Settings app. You can find the Settings app in your Home screen or Apps Tray.     2. Tap General management. Scroll down and tap on General management.     3. Tap Reset. Select Reset option.   Need additional assistance? Click here to create a ticket now!

Here are 5 iPhone features you may not know exist, along with steps to set them up.   1. Markup Markup is a powerful tool you might not even realize is there. It lets you edit screenshots and photos, add signatures to PDFs or other documents, insert text, and draw on images.       To draw on photos: Open the photo and tap Edit, then the Markup button. It looks like a pencil inside a circle. Tap the Plus button to add Description, Text, Signature or Magnifier to zoom in. Once you’ve made your selection, tap Done, then tap Done again.     To sign a PDF and other documents: Open the document and tap Edit, then the Markup button. Tap the Add button to add Text or a Signature. Tap Done twice.     2. Check if a surface is level Next time you’re hanging a frame, grab your iPhone instead of searching for a level. Here’s how it works:     Open the pre-installed Measure app. Tap Level, then hold your iPhone against an object. Use it just as you would a normal level.   3. Flash notifications Don’t want to miss a notification, but you need to keep quiet? Instead of vibrations and sounds, you can set your iPhone’s LED flash to blink when your phone is locked and silenced.     Go to Settings > Accessibility > Audio/Visual. Toggle on LED Flash for Alerts.   You can then enable Flash on Silent if you want the LED to only flash when your iPhone is silenced.   4. Mute notifications for a conversation The constant pings from group messages can be a little much. If you’re done with the conversation in a group message or need a break, give yourself the gift of silence:       Touch and hold a conversation in your list of Messages. Tap Hide Alerts.    5. Undo typing with a shake We all make mistakes when sending messages or entering text into notes or emails. You can highlight the incorrect text or hold down the delete button, but there’s an easier way.   Shake to Undo Typing     Shaking your phone will display an Undo Typing window with the option to Undo. Tap that and your words will disappear. Shake the phone again and select Redo Typing if you want them back.  Need additional assistance? Click here to create a ticket now!  

  The Messages app makes it easy to search through your iPhone text messages:   Open the Messages app.   At the top of the screen, type your search word or term in the Search field.   You’ll see options to search your Conversations.   Tap See All to get a list of messages containing your search word or term.   Tap on a conversation to be taken to that particular message.                                                                             Need additional assistance? Click here to create a ticket now!

  If you’ve ever tried to move your cursor in a text only to find yourself stabbing at your phone’s screen with your finger, you need a trackpad on your phone!   Within any text field, just press and hold a finger on the space bar on your iPhone’s keyboard. When you do this, the other keys will fade to gray, and you can use the area as a trackpad.   When finished, just release your finger from the trackpad and it will return to its normal keyboard functionality. Need additional assistance? Click here to create a ticket now!

  Most all iPhone users love their phones. However, there can be times where a new setting is automatically initiated that not everyone likes. The following are common iPhone issues that can be fixed very easily.   Brightness keeps changing Apple’s Face ID does more than just unlock your phone. It also can tell when you’re paying attention to your phone. If you look away, your screen goes dim. Your alert volume also goes down.   You may get annoyed by the fluctuating brightness, so Apple gives you the option to turn off the feature:   Go to Settings > Accessibility > Face ID & Attention Turn off Attention Aware Features   Volume goes up and down during calls When you’re on a call, your iPhone monitors the noise around you and tries to cut it down so the person you’re talking to can hear you better. It’s a neat feature, but it can sometimes make it hard for them to hear your voice.   Check your microphone volume and if people are still having problems hearing you, you can turn off the noise cancellation feature.   Go to Settings > Accessibility > Audio/Visual Switch off Phone Noise Cancellation   Face ID will not unlock your phone Many factors can cause Face ID to malfunction, from a dirty lens to a bad angle. Here’s a fix:   Go to Settings > Face ID & Passcode Tap Reset Face ID Tap Set up Face ID and follow the onscreen instructions   Notifications from muted conversations Group messages are a wonderful way to stay in touch with friends and family, but the constant notification pings can be too much. In case you didn’t know, you can silence individual conversations:   Touch and hold a conversation in your list of Messages. Tap Hide Alerts You can also do this within the conversation itself by tapping the name(s) on the top of the screen and then switching on Hide Alerts   That’s a helpful option, but you’ll still get notifications if someone mentions you in a conversation. You can turn this type of notification off, too. Now you’ll be completely at peace (from that conversation, at least):   Go to Settings > Messages Scroll down to Mentions and switch off Notify Me   You miss having the address bar at the top of Safari Moving the Address Bar in Safari in iOS 15 is simple once you know how.   Open the Settings app Scroll down and tap Safari Scroll down to the Tabs section and locate the option to switch between the Tab Bar and a Single Tab Select Single Tab to move the Address Bar back to the top of the screen or select Tab Bar to move it back to the bottom if you change your mind  Need additional assistance? Click here to create a ticket now!

Overview Get started with Outlook on your iOS or Android device.  Use Play My Emails to play, skip, flag, archive, and delete emails.     Get started Select your account picture to open the side menu Tap the Play button Complete set up instructions Start listening and interacting with your inbox using voice assistance from Cortana   Use Cortana To use Cortana with Play My Emails, say "Hey Cortana" and then say the following actions: Skip Flag Archive Delete   Personalize Play My Emails Select Account > Play My Emails.  From here, you can:  Customize swipe options Keep emails as unread Choose Cortana's voice Ask Siri to Play My Emails Video: Play My Emails Need additional assistance? Click here to create a ticket now!

  Pop-ups If you’re seeing a lot of unusual pop-up ads, your phone could have an adware infection. Steer clear from these pop-ups — don’t click or open them because it could make the problem worse.   Unrecognized texts or calls Receiving communications from unrecognized numbers could indicate you’ve been the victim of a random data breach. Don’t answer calls from unrecognized numbers, unless you’re expecting them or can verify their authenticity. A hacked iPhone or Android phone can send text messages to all its contacts. If the phone of someone you know has been hacked, your number could be next. Check your call logs for any unusual activity, and if you see a number you don’t recognize, consider blocking the contact and reporting it as spam.   High data usage If your online activities haven’t changed much but your data usage has shot up, it could be a sign of a phone hacker. A malicious app running in the background can cause unusually high data usage. Review your apps and delete anything suspicious.   Battery drains quicker than usual Are you charging your phone more often? Does your battery seem to last a fraction of the time it used to? Your phone might simply be getting old, or you could have more than just a battery issue. Unwanted apps installed on your phone via hacking can take over your phone’s resources and drain your battery quickly.   Hot phone Is your iPhone or Android getting hot and staying hot, even when you’re not using it? Like all devices, phones get hot with continued use, especially if you’re streaming or gaming for long periods of time. But if that’s not happening and your phone still feels unnaturally hot, something else might be causing it to overheat.   Reduced performance Is your phone dropping calls? Are you not receiving texts or are texts you’ve sent not getting through? Is your phone freezing, crashing, or unexpectedly rebooting all the time? The culprit may be malware or unwanted background apps draining your phone’s processing power.   Websites look strange A hacked iPhone or Android phone can be infected with malware that redirects you to sites other than those you want to visit. If websites look odd to you, they might have undergone a redesign recently, or it might mean your phone was hacked and you’re being sent to unsafe websites.   Unexpected charges on your phone bill If your phone bill is higher than usual, you could be incurring unexpected charges from unwanted apps running on your phone and spiking your data use. Fleeceware apps stuff your bill with excess charges, and if someone has remote access to your phone, they might take advantage of your subscriptions and other services. If you have unwanted subscription fees on your phone bill, consider canceling those subscriptions, and delete infected apps immediately.   Apps you don’t recognize Strange apps that you didn't install shouldn’t end up on your phone. If you notice an app on your phone that you didn’t put there, a phone hacker might be responsible. Of course, some unnecessary apps come pre-installed on new phones (these are called bloatware). So, if you don’t recognize an app, it doesn’t necessarily mean it’s malicious. Need additional assistance? Click here to create a ticket now!

Ever wondered what those symbols mean, at the top of your iPhone screen? See the list below for more information.   Status icon What it means                              iPhone is set up for Wi-Fi calling. iPhone also displays a carrier name next to the icon. See Make calls using Wi-Fi on iPhone.                    iPhone is connected to the internet over a Wi-Fi network.            iPhone is connected to the internet through the Personal Hotspot of another device.         iPhone is providing turn-by-turn directions.     iPhone is providing a Personal Hotspot.       iPhone is on a phone call.     iPhone is on a FaceTime call.     iPhone is recording your screen.   An app is using your camera.     An app is using your microphone.     iPhone is connected to CarPlay.     iPhone is syncing with your computer.     Shows that there’s network activity. Some third-party apps may also use it to show an active process.     iPhone is connected to a network using VPN.     Call Forwarding is set up.     Software RTT / TTY or Hardware TTY is turned on.     iPhone is locked.     Do Not Disturb is turned on.     The iPhone screen is locked in portrait orientation.     An app is using Location Services.     An alarm is set.         iPhone is paired with Bluetooth headphones that are turned on and within Bluetooth range.       Shows the battery level of a paired Bluetooth device.       Shows the iPhone battery level.   When the icon is yellow, Low Power Mode is on.     Shows the iPhone battery is charging.     AirPlay is on.     Voice Control is turned on in Settings > Accessibility, and Siri is ready for your requests.     Siri is available for your spoken requests in your car.  

Resetting Network settings can correct issues with, WiFi, Cellular, Bluetooth, and other device functions.    1. Open settings     2. Open "General"     3. Select "Transfer or reset iPhone.     4. Select "Reset"     5. Select "Reset Network Settings"     6. If you have a passcode enabled on the device this will be required to complete the reset, enter passcode if applicable and select the "Reset Network Settings" button again.  Need additional assistance? Click here to create a ticket now!