*RFS- day ending at 5pm

Issue: RFS Blue ends the day at 5:00pm causing issues with labor input

Work-around: use RFS White for day-to-day work

EXCEPTION- Create a new SO: we are currently unable to create a new SO in the RFS White app as it is not fully compatible with our current Global Edge version.

To create a new SO when using RFS White:

Log into RFS Blue

Use Customer Lookup to locate the customer account

Tap on the customer to open the action menu and select Create SO

Follow your teams SOP for creating a new service order. If the SO needs to be scheduled, do so here.

Once the new SO number is confirmed, log out of RFS Blue

Return to the RFS White app. From the Summary tab, click the Refresh icon and refresh day.
From Customer Lookup, find the SO created in RFS Blue and proceed per your team’s SOP.