*RFS- License Request (mobile version) for existing employees

License requests must come from a supervisor as Davisware has a monthly usage fee.

1. On the Fresh Service portal home screen, confirm in the upper right corner that you are logged in.

2. Click on the Request a service button

3. In the Service Catalog, click on Software Installation

4. Scroll down and click on Remote Field Service (RFS)

5. Click on the Place Request button in lower right

6. In the Items Requested screen, check the box for Request for someone else and enter their EMAIL in the Requester for field.

7. Click on Confirm in the lower right. This will create a ticket for both the Support team to install the program on their mobile device(s) and for the Enterprise Application Support Team to activate a user license.

Need additional help? Click here to create a ticket now!