**RFS- non-checkout form not emailing to customer

Technician - when forms are created during a service call, the "Saved forms Confirmation" screen should pop-up when FORM is clicked on. Verify that the toggle for Email is blue. If this screen does not appear or the form is still not emailing, please submit a support ticket to davisware@hb-global.com.

Office - verify that the document is set up correctly in GE

From the Main Menu --> Service Management --> 2 Service Setup Menu --> 11 Service Dispatch Control File, Master Forms tab.

Click on the form in question. Attach to Email should be Yes

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