**RFS- Tech cannot see next call

A.. Technician:

1. Confirm with dispatch that there is in fact another call on your schedule.

2. In RFS, on the Status tab, click Refresh, Refresh Day.

B. Office:

1. Verify with the technician's supervisor that they have permission to see all calls

2. If yes, go to Salesperson Maintenance in GE.

Main Menu --> Customer Master --> 2 Customer Setup Menu --> 3 Salesperson Maintenance

Main Menu --> Accounts Receivable --> 2 AR Setup Menu --> 4 Salesperson Maintenance

3. From the Field Service - Setup Option 1 tab, check the box next to Send All Calls.

C. If still not showing, follow the steps to Clear App Data or Uninstall/Reinstall the RFS app.